East End Web ("we," "us," or "our") respects your privacy and is committed to protecting the
personal information you share with us. This Privacy Policy explains how we collect, use, and
safeguard your information when you visit our website, use our services, or communicate with us
via phone, email, or text message.
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Information We Collect
We may collect the following types of
information:
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Contact Information — Name,
email address, phone number, and business name provided through our contact forms, phone
calls, or text messages.
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Project Information — Details
related to web development, design, and marketing projects, including branding materials
and business requirements.
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Usage Data — Information about
how you interact with our website, including pages visited and browser type.
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Communication Records —
Records
of our email, phone, and SMS/text message communications.
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How We Use Your Information
We use the information we collect to:
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Provide, maintain, and improve our web development and digital marketing services.
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Communicate about projects, status updates, and deliverables.
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Respond to inquiries and support requests.
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Send appointment confirmations and project-related notifications via SMS.
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Process payments and maintain accurate business records.
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SMS / Text Messaging
When you provide your phone number and consent to
receive text messages from East End Web, the following applies:
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Message Types — We may send
text messages related to project updates, appointment confirmations, service inquiries,
and occasional promotional offers or product recommendations.
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Frequency & Costs —
Message
frequency varies based on your project activity and opt-in preferences. Message and data
rates may apply.
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Opt-Out — You may opt out at
any time by replying STOP to any message. Reply
HELP for assistance.
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No Purchase Required — Consent
to receive text messages is not a condition of purchasing our services.
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Privacy — No mobile
information will be shared with third parties/affiliates for marketing/promotional
purposes. All the above categories exclude text messaging originator opt-in data and
consent; this information will not be shared with any third parties.
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Information Sharing & Disclosure
We do not sell, trade, or rent your personal
information to third parties. We share your information only in these specific circumstances:
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Service Providers — With
trusted third-party tools we use to deliver our services (e.g., hosting providers,
project management platforms) who are bound by confidentiality.
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Legal Requirements — When
required by law, regulation, or legal process.
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Business Protection — To
protect the rights, safety, or property of East End Web or our clients.
Important: Your SMS opt-in data and
consent are strictly excluded from all information-sharing categories mentioned above. We do
not share SMS consent with any third parties for any reason.
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Data Security
We implement administrative, technical, and physical safeguards to protect your personal
information. However, no method of transmission over the internet or electronic storage is
100% secure.
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Your Rights
You have the right to request access to, correction of, or deletion of your personal
information. You may opt out of text message communications at any time by replying STOP.
Contact Us
If you have any questions about this Privacy
Policy or our data practices, please contact us: